Refund policy

We have a 15-day return policy, regardless of the reason, which means that you have 15 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unused, unopened, in its intact original packaging, and accompanied by the receipt or proof of purchase.

To request a return, please contact us at support@orthomarket.co.

Please note that returns must be sent to the following address:

MOVE – OrthoMarket
60 Rue Violet
75015 Paris
FRANCE

If your return is accepted, we will provide instructions on how to return your package. Items returned without first requesting a return will not be accepted.

You can contact us at any time at support@orthomarket.co with any questions regarding a return.

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can assess the issue and provide an appropriate solution.

EXCEPTIONS AND NON-RETURNABLE ITEMS

For hygiene, safety and medical-device compliance reasons, certain products cannot be returned, including:

• opened or used products;
• unsealed sterile medical devices;
• personalized or custom-made products;
• certain consumable or perishable products.

Sale items, clearance items and gift cards are non-refundable.

If you have any questions about whether a product is eligible for return, please contact us before sending it back.

EXCHANGES

The fastest way to obtain a different product is to place a new order after the return of the original item has been approved.

RIGHT OF WITHDRAWAL — EUROPEAN UNION

In accordance with applicable European Union regulations, you have 14 days from receipt of your order to exercise your right of withdrawal, subject to the legal exceptions applicable to certain medical devices and unsealed products.

Returned items must be unused, in their original condition and accompanied by their original packaging.

REFUNDS

We will notify you after receiving and inspecting your return and inform you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or credit-card company.

If more than 15 business days have passed since your refund was approved, please contact us at support@orthomarket.co