Shipping policy
At Orthomarket.co, we make every effort to ensure that your orders are prepared and shipped quickly and securely.
ORDER PROCESSING
Orders are generally prepared and shipped within 1 to 3 business days after payment has been confirmed.
Orders placed:
• on weekends;
• on public holidays;
• or outside business hours;
will be processed on the next business day.
During periods of high activity or in the event of exceptional logistical constraints, processing times may be extended.
DELIVERY AREAS
Orthomarket.co ships its products to many countries, including:
• France;
• European Union countries;
• Switzerland;
• United Kingdom;
• selected international destinations.
Geographical restrictions may apply depending on:
• local regulations;
• customs requirements;
• the nature of the products ordered.
DELIVERY TIMES
Delivery times are estimates and may vary depending on:
• the destination country;
• the carrier;
• customs procedures;
• periods of high activity;
• any event beyond our control.
Orthomarket.co cannot guarantee a fixed delivery date.
SHIPPING COSTS
Shipping costs are calculated at checkout based on:
• the destination country;
• the weight or volume of the package;
• the selected shipping method;
• any current promotional offers.
Applicable shipping costs are displayed before payment is confirmed.
CARRIERS
Orders may be shipped using various professional carriers, including:
• UPS;
• DHL;
• FedEx;
• Chronopost;
• Colissimo;
• any other logistics partner selected by Orthomarket.co.
The choice of carrier may vary depending on the destination and logistical requirements.
ORDER TRACKING
When a tracking number is available, it will be sent to the customer by email after the order has been shipped.
Tracking availability depends on the information provided by the relevant carrier.
CUSTOMS, TAXES AND IMPORT DUTIES
For orders shipped outside the European Union, customs duties, import taxes or administrative fees may be imposed by local authorities.
These charges are the sole responsibility of the customer.
Orthomarket.co cannot be held responsible for:
• additional charges;
• customs delays;
• administrative holds related to importation.
LOST OR DAMAGED PACKAGES
Customers are advised to inspect the condition of their package upon receipt.
In the event of:
• a damaged package;
• a missing product;
• a delivery problem;
the customer must contact our customer service team as soon as possible at:
Supporting documents or photographs may be requested in order to process the claim.
DELIVERY ADDRESS
The customer is responsible for ensuring that the delivery information provided when placing the order is accurate.
Orthomarket.co cannot be held responsible for:
• an incorrect address;
• an unclaimed package;
• an inability to deliver due to information provided by the customer.
Additional charges may apply if the package needs to be reshipped.
CONTACT
For any questions regarding the shipment of your order, please contact us at: