Terms of sale

These Terms and Conditions of Sale govern all sales made through the Orthomarket.co website.

By placing an order on our website, you unconditionally accept these Terms and Conditions of Sale.

SCOPE

These Terms and Conditions of Sale apply to all orders placed on the Orthomarket.co website.

Orthomarket.co reserves the right to modify these terms at any time. The applicable terms are those in effect at the time the order is placed.

PRODUCTS

Orthomarket.co sells orthodontic and dental products and related medical devices.

The products displayed on the website are described and presented as accurately as possible. However, minor differences may exist between the photographs or visual representations and the products delivered.

Certain products may be reserved exclusively for healthcare professionals.

The customer is solely responsible for:

• the use of the products;
• compliance with applicable regulations;
• verifying that the products are suitable for their needs.

ORDERS

Any order placed on Orthomarket.co constitutes an offer to purchase.

Orthomarket.co reserves the right to refuse, suspend or cancel any order, particularly in the event of:

• suspected fraud;
• a payment issue;
• incomplete information;
• product unavailability.

The order shall only be considered final after:

• payment has been approved;
• written confirmation of the order has been issued.

PRICES

Prices displayed on the website are stated in euros (€), unless otherwise indicated.

Unless specifically stated otherwise, prices do not include:

• shipping costs;
• customs duties;
• import taxes;
• any other applicable administrative charges.

Orthomarket.co reserves the right to change its prices at any time without prior notice.

The price charged is the price displayed when the order is confirmed.

PAYMENT

Orders must be paid for using one of the payment methods offered on the website.

The customer confirms that they have the necessary authorization to use the selected payment method.

Orthomarket.co reserves the right to suspend or cancel any order in the event of:

• payment refusal;
• fraud;
• suspected unlawful activity.

SHIPPING AND DELIVERY

Orders are shipped to the address provided by the customer when placing the order.

Delivery times are estimates and may vary depending on:

• the carrier;
• the destination country;
• customs procedures;
• logistical constraints.

Orthomarket.co cannot be held responsible for:

• delivery delays;
• customs holds;
• events beyond our control.

The risks associated with transportation are transferred to the customer when the package is handed over to the carrier.

CUSTOMS AND IMPORTATION

For international orders, the customer is responsible for:

• customs duties;
• local taxes;
• import charges;
• regulatory requirements applicable in the destination country.

Orthomarket.co cannot be held responsible for costs or delays associated with customs procedures.

RETURNS AND REFUNDS

Returns and refunds are governed by our Return and Refund Policy available on the website.

For hygiene and medical-safety reasons, certain opened, used or unsealed products cannot be returned.

PRODUCT AVAILABILITY

Products are offered subject to availability.

If a product becomes unavailable after an order has been placed, Orthomarket.co may offer:

• a refund;
• store credit;
• an equivalent product, where possible.

WARRANTY AND LIABILITY

Orthomarket.co cannot be held responsible for:

• misuse of the products;
• use that does not comply with the manufacturer’s recommendations;
• use by unqualified persons;
• failure to comply with applicable regulations.

To the extent permitted by law, Orthomarket.co’s total liability shall not exceed the amount of the relevant order.

INTELLECTUAL PROPERTY

All content on the Orthomarket.co website, including:

• texts;
• logos;
• images;
• visual materials;
• videos;
• technical data sheets;
• graphic elements;

is protected by intellectual property laws.

Any reproduction or use without prior written authorization is prohibited.

PERSONAL DATA

Personal data collected is processed in accordance with our Privacy Policy and applicable regulations, including the General Data Protection Regulation (GDPR).

FORCE MAJEURE

Orthomarket.co cannot be held responsible for any failure or delay in performing its obligations in the event of force majeure or any event beyond its control.

GOVERNING LAW

These Terms and Conditions of Sale are governed by French law.

In the event of a dispute, the competent courts shall be those having jurisdiction over the location of Orthomarket.co’s registered office, unless otherwise required by mandatory legal provisions.

CONTACT

For any questions regarding these Terms and Conditions of Sale, please contact us:

Orthomarket.co
Email: support@orthomarket.co